Reference

Terms That Cover Your goatbox Account

These terms set out what you agree to when you open an account, make deposits via PayPal, Venmo, or Play+, and use the lobby — availability depends on state law and eligible states.

Account eligibility rulesPayment terms: PayPal, Venmo, Play+State-law access conditionsWithdrawal & verification stepsAccount suspension policy
goatbox Terms That Cover Your goatbox Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page inside your account. Agents can clarify specific clauses, account holds, or payment disputes tied to PayPal, Venmo, or Play+.

Email Support

Send a written question to our support address for anything that needs a documented response — account suspensions, term amendments, or withdrawal verification issues.

Account Help Center

The Help Center in your account settings holds annotated summaries of the most-asked terms, including payment dispute steps and the identity verification process.

ACCOUNT SECURITY STANDARDS

How We Handle Your Account Under These Terms

Our security and data practices back up the commitments in these terms. Here is what that looks like in practice.

Data Handling

We collect only what is needed to verify your identity, process PayPal or Venmo transactions, and comply with state reporting requirements. No data is sold to third parties.

Cookie Use

Cookies keep your session active across the lobby and remember your preferred payment method — PayPal, Venmo, or Play+. You can manage cookie settings in your browser at any time.

Account Security

Every login triggers an OTP check to the number on your account. If your contact details change, update them before your next session so the verification step does not lock you out.

Requesting Changes

To update personal details, close your account, or request a copy of your data, contact support through live chat or email. We process those requests in line with applicable state law.

Common Questions About Our Terms

Straight answers to what people actually ask before and after reading these terms.

These terms apply to anyone who opens an account with us. Access depends on state law, so eligibility is confirmed during the identity verification step before your first deposit clears.

Yes. All three payment methods are covered by the same account terms. Processing routes differ, but the Deposit references, withdrawal rules, and dispute process are consistent across PayPal, Venmo, and Play+.

We post the revised terms here with an effective date. Continuing to log in after that date means you accept the update. If you disagree, contact support before the date takes effect.

Start a dispute through live chat or email support. Have your PayPal transaction ID, Venmo reference, or Play+ card number ready — that speeds up the review on our end.

Yes. Accounts found in breach — including multiple accounts, identity mismatches, or payment fraud — may be suspended. We notify you through the email on file and explain the next step.

Email or live-chat support and ask for a data export. We handle those requests in line with the law of your state, so processing time varies based on where you are located.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.