Reference

How goatbox Handles Your Personal Information

Your account data stays with us and is never sold to third parties. This policy spells out exactly what we collect, why we collect it, how long we keep it, and what you can do if you want to review or remove it —…

No data sales to third partiesPayPal, Venmo & Play+ transaction privacyAccount-level data controlsState-law compliant where applicableContact us anytime to request changes
goatbox How goatbox Handles Your Personal Information
REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to review what data we hold, request a correction, or ask us to delete your account information, our support team handles privacy requests directly. Use live chat for the fastest response, or send a detailed request by email if you need a written record of the exchange. All privacy requests are acknowledged and acted on in accordance with applicable state requirements.

Team online

Live Chat

Open the chat widget from any page in your account dashboard. A support agent will confirm your identity before accessing account data.

Email Support

Send your privacy request to our support address. Include your registered email so we can locate your account and respond in writing.

Account Settings

Some data preferences — like marketing communication opt-outs — can be managed directly inside your account settings without contacting support.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security and transparency are the two things we hold to across every part of how your data is handled. SSL encryption covers all data in transit. We conduct periodic access reviews to make sure only authorized staff can reach account records. Below are the four areas we get asked about most.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Payment Data Security

PayPal, Venmo, and Play+ transactions are processed by their respective payment networks. We receive confirmation of payment status but never store full account credentials on our end.

Data Retention

We keep account records for the period required by the state laws covering your eligible region. Once that period ends, data is deleted or anonymized on a scheduled basis.

Requesting Changes

You have the right to access, correct, or request deletion of your data. Submit a request via live chat or email and we will verify your identity before making any changes.

Common Questions About Your Data at goatbox

These are the questions our account holders ask most often about how their personal information is used, stored, and controlled. If your question is not covered here, live chat is the fastest path to a direct answer.

No. We do not sell or rent your personal data to any advertiser or unaffiliated third party. Data is shared only with identity-verification and fraud-prevention services where required.

PayPal and Venmo process their own transaction data under their own privacy policies. We receive only a transaction confirmation and your linked account identifier — never your full login credentials.

Yes. Contact us via live chat or email with your registered account email address. We will verify your identity and send you a summary of the data we hold within the timeframe required by applicable state law.

Retention periods are set by the state laws that apply to your eligible region. After that period expires, your data is deleted or anonymized according to our scheduled review process.

We use session cookies for login continuity and analytics cookies to improve how the lobby works. You can disable non-essential cookies through your browser settings; session cookies are required for the platform to function.

Reach our support team immediately via live chat. We take data-security concerns seriously and will open an internal review. You also have the right to contact your state's relevant consumer-protection authority.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.